All purchased items can be returned within 14 days (for orders placed from November 15th, the return is possible even 14 days after Christmas). It is possible to return unworn and unused items to request a refund. The conditions and procedure for this are as follows.
Products shall be returned in the original packaging and in the same conditions in which they were originally sent: unworn, not washed or altered. Moreover, returns shall be returned equipped with all tags and any original accessories.
To request an authorization to return, just access to your ACCOUNT and fill up the form at the and of the ORDER DETAIL.
If you ordered as gust customers just send an email using the contact page
After your request you will receive our authorisation email with the return instructions.
Only for EU European Customers we provide an optional return service at the cost of 15€.
From Non-EU Europe and Rest of the world, returns are at Customer's expense and risk.
FREE RETURN USING PAYPAL
If you placed your order using PayPal, you could get your return expenses refunded by Paypal - view more:
- Pay with PayPal. Once you’re enrolled, your return shipping is covered.
- Change your mind. Send your purchase back to the seller.
- Make a claim. Log in to your PayPal account and send us your receipts and your claim form from your transaction’s details.
- Get your refund. Your refund will be credited to your PayPal account within 5 business days from notice of approval of your request for refund.
Where a refund has been requested, SANGIORGIO shall endeavour to carry out the refund immediately, in any case within 10 working days from the date of accepting the returns.
Refund shall be made on the same payment method used by the Customer for payment.
For more informations click here