sangiorgiomerate.com is operated by SANGIORGIO S.r.l. (SANGIORGIO) Registered Office in Piazza Prinetti 20, Merate 23807 (LC) Italy, C.F., P.I. 00758130132 e registred al CCIAA of LECCO at n. 22831. Any communication relating to the Services shall be sent by e-mail: support@sangiorgiomerate.it

The following terms and conditions apply to all use of the SANGIORGIO website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

PRODUCTS AND ORDERS

CONFORMITY OF GOODS

The selection available on sangiorgiomerate.it reflects exact real-time availability of each item, by size and colour.

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

SANGIORGIO will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

Once SANGIORGIO receives an order request it reserves the right to confirm the availability of the items purchased, as well as to verify the validity of the transaction via credit card and the details of previous transactions carried out by the Customer on sangiorgiomerate. In the event that the items ordered are not available, or that for any reason it is not possible to process the order as requested by the Customer, sangiorgiomerate.it will immediately notify the Customer.

PRICES AND CURRENCY

For European cutomers all prices quoted on this website are shown in Euro (€/EUR), are accurate at the time of publication and are inclusive of Italian sales tax (VAT) at the current rate. 

For Non-European customers all prices are shown without VAT.

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL. 

All orders shipped outside European Union are accompanied by an official invoice in Euro reporting the exact total amount of the purchase, a as required by iternational commerce regulations.

The amount actually charged to the customer's credit card account could be subject to changes due to fluctuations in exchange rates or to banking fees: for more details, we recommend that Customers contact their bank.

PLACING AN ORDER

When placing an order, you agree that all details you provide to SANGIORGIO for the purpose of purchasing goods are accurate and complete in all respects.

Your contract for purchases made through sangiorgiomerate.it is with SANGIORGIO srl and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.

By submitting your order and paying and/or submitting the required information, you agree to the import regulations of the respective articles. Please be aware that import regulations vary from country to country. Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by DHL or EMS by order of the customs office, cannot be refunded by sangiorgioshop.com even in the case that the articles should be returned.

It is not possible to request amendments to orders that have already been processed. Further orders added shall be handled and shipped separately.

Orders placed may be declined or cancelled in the event of Products being out of stock, damaged Products, incorrect Product information, incorrectly displayed prices, and due to payment for Products not being received or payments not being authorized by SANGIORGIO.

We will notify you as soon as we can if any Items Ordered are not available.

We process and send orders during our main service hours, Monday to Friday, from 9:30 am till 5:30 pm CET. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

PAYMENT METHODS

SANGIORGIO accepts the following payment methods: 

CREDIT CARD

We accept all major credit cards and prepaid cards registered in the Visa, Mastercard, American Express, Maestro, Aura, Discover, Diners, JCB circuits which will directly manage your financial data (which will not be shared with sangiorgiomerate.it) and will guarantee directly the security of transactions.

At the time of purchase, the Customer enters their credit card details in a protected electronic banking environment. Because we do not store your payment and card details, your confidential information cannot be accessed by anyone who is unauthorised to do so

PAYPAL and AMAZON PAY

If you have an existing PayPal or Amazon Pay account, you can log in using your user data to confirm the payment. 

For more information paypal.compay.amazon.com

KLARNA (Pay Now - Pay Later - Pay in 3)

By choosing Klarna at checkout you can use the preferred payment method depending on your country!

Klarna allows you to pay immediately (bank transfer or credit card), pay after 14 or 30 days (credit card), pay in 3 convenient installments (credit card).

GIFT CARD / PROMOTIONAL CODES

If you have a GIFT CARD or promotional codes, these can be used during the check out phase to cover all or part of the cost of the selected products. If provided, a voucher can also be used only partially. The remaining amount can be used for a subsequent purchase.

SANGIORGIO reserves the right to block the Gift Card if misused.

Please note also that, regardless of the payment method selected, the products ordered shall remain the property of SANGIORGIO until the relative price is cashed in full.

ACCESS AND TRANSACTION SECURITY

We subscribe to high security and encryption standards allowing all Customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.

To ensure a simple and safe shopping experience, SANGIORGIO uses for transactions the SLL (Secure Socket Layer) technology. This technology encrypts and protects data you send us over the Internet. If the SLL protocol is activated, a padlock is visible in the upper part of your browser, and by clicking it you can obtain information on the SSL digital certificate registration.

You will also note that, in your browser, the URL will begin with ‘https:’ instead of the normal ‘http:’. This ensures that you’re in a protected environment.

SHIPPING METHODS AND COSTS

We offer you a wide range of shipping options. During check out you will be able to choose your favorite courier among DHL, UPS, FedEX, GLS, EMS Russian Post.

Orders are dispatched immediately after checking of payment and security verifications on availability of products ordered; at the same time an order confirmation will be sent via email. 

Delivery fees vary depending on your selected delivery option and Items ordered. Delivery options and costs are calculated per item and in accordance with the location of your delivery address. The delivery fee will be displayed during the ordering checkout process, but before checkout has been finalized.

Every shipment outside the European Union will be DDU (Delivery Duty Unpaid) so please be aware that sales taxes, customs duties, and handling costs will be charged by DHL or FedEx or UPS on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by SANGIORGIO in case the articles are returned.

Once the order is processed and fulfilled, shipping times are at approx as follows:

Italy: 

  • Standard 4-6 working days (free)
  • Express: 1-3 working days

Europe EU: 

  • Economy 6-10 working days (free for some destinations)
  • Standard 3-5 working days
  • Express 1-2 working days

USA and Canada: 

  • Worldwide Express 2-4 working days

Japan:

  • Worldwide Express 3-6 working days

Non-EU Europe and Rest of the world: 

  • Standard 4-9 working days
  • Express 2-4 working days

Russia: 

  • Standard international 7-15 working days

The transit time may mary depending on the country and custom clearance.

We will notify you via email as to the process of your Order, and you will also be able to track Order on our Website.

NOTE: SANGIORGIO does not ship to PO boxes.

Orders are delivered Monday-Friday between the following hours: 09.00am to 7.30pm.

For order more than € 1000 shipment and deliveries are free.

We process and send orders during our main service hours, Monday to Friday, from 9:30 am till 5:30 pm CET. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

We will notify you via email as to the process of your Order, and you will also be able to track Order on our Website.

US IMPORTER REQUIREMENTS

Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. that import from abroad following online purchases are considered final importers: they must have and release to the courier/broker a SSN - Social Security Number or, if they’re non-U.S.A. citizens, a CBP - Customs Border Protection Number. The process to request and obtain a CBP takes around 14 working days.

If the package cannot be cleared and delivered due to Customer’s responsibility in non-compliance of import requirements (wrong telephone number and address, SSN or CBP numbers not provided) the package will be sent back to Italy at the Customer’s expense, that includes shipping and import fees: this expense will be deducted from the final reimbursement.

Please visit the following website for more information: http://www.cbp.gov/

SHIPPING DOCUMENTS

As required by the international laws governing imports and exports, all orders are shipped with an official invoice declaring the truthful total amount of the merchandise purchased. According to international law, it is illegal to understate the value of purchased items or to declare an item as GIFT.

TAXES and CUSTOMS DUTIES

On the basis of the destination selected, the displayed price of the item will be inclusive of VAT for all European Union countries.

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL or UPS. By submitting your order and paying and/or submitting the required information, you agree to the import regulations of the respective articles. Please be aware that import regulations vary from country to country. Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by DHL, UPS or EMS by order of the customs office, cannot be refunded by sangiorgioshop.com even in the case that the articles should be returned.

ORDER DELIVERY

At the time of receiving the package, we kindly ask Customers to carefully check it before signing for delivery. The goods become property of the customer at the moment of the signature is appended. 

The following may occur:

  • At the time of delivery, the package appears obviously tampered/damaged: we advise Customers to sign subject to checking/verification or to refuse delivery. 
  • Customer refuses delivery of shipment or asks for it to be returned to sender: any redelivery cost that may be charged to SANGIORGIO will be subtracted from any refund due to the Customer.

Impossible to deliver the shipment to the address provided by the Customer in the commercial contract: the package may be returned to the sender. All redelivery/return expenses will be borne by the Customer and will be subtracted from any refund due to the Customer.

RETURNS 

All purchased items can be returned within 30 days (for orders placed from November 15th, the return is possible even 14 days after Christmas). It is possible to return unworn and unused items to request a refund. The conditions and procedure for this are as follows.

Please note: we can only accept returns from the same country where the order was originally shipped.

RETURNS CONDITIONS

Products shall be returned in the original packaging and in the same conditions in which they were originally sent: unworn, not washed or altered. Moreover, returns shall be returned equipped with all tags and any original accessories.

If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded. 

Damaged returns shall not be accepted and can be sent back to the Customer at their expense. 

Shoes and accessories shall be returned in their original box, which is an integral part of the product. 

RETURNS PROCEDURE

To request a return, simply send an email to ordini@sangiorgiomerate.it indicating the order number. It is possible to request the return from your ACCOUNT, by selecting the DETAIL OF THE ORDER to be returned.

Once the request has been received, SANGIORGIO will send an email containing the information and documents necessary to make the return.

Only for EU European Customers we provide an optional return service at the cost of 15€.

From Non-EU Europe and Rest of the world, returns are at Customer's expense and risk.

After your request you will receive our authorisation email with the return instructions.

Shipping must take place within 7 working days from the date of authorisation. Within 3 working days from receiving the returned goods SANGIORGIO shall send a confirmation e-mail accepting the returns.

SANGIORGIO reserves the right to inspect the returned product and, if they do not comply with the relevant conditions, to return them at the cost of the purchaser.

FREE RETURN USING PAYPAL

If you placed your order using PayPal, you could get your return expenses refunded by Paypal:

  1. Pay with PayPal. Once you’re enrolled, your return shipping is covered.
  2. Change your mind. Send your purchase back.
  3. Make a claim. Log in to your PayPal account and send your receipts and your claim form from your transaction’s details.
  4. Get your refund. Your refund will be credited to your PayPal account within 5 business days from notice of approval of your request for refund.

For more details please visit PayPal/refunded-returns

REFUNDS

Where a refund for a return has been requested, this shall apply to the price of the garment and to shipping cost. Return expenses and customs duties (if any) will not be refunded.

SANGIORGIO shall endeavour to carry out the refund immediately, in any case within 7 working days from the date of accepting the returns. We will send you a notification email as soon as we process your refund. Please note that refund coult take up to 5-10 days to appare on your bank stament.

By default, refund are made on the same payment method used by the Customer for payment.

FAULTY MERCHANDISE

Products received already damaged or that manifest a patent defect are considered as faulty.

SANGIORGIO reserves the right to refuse unauthorised faulty returns.

In the event that a faulty return is accepted, SANGIORGIO shall refund the purchase price for that garment, shipping costs and customs duties. In the event that the original shipment took place as a DDU, with duties and taxes paid at destination, such amounts shall be refunded if, included in the return package, the relevant documentation is sent to SANGIORGIO.

LEGAL NOTICES AND TERMS OF USE

This note contains the legal terms and conditions regulating the sangiorgiomerate.it wesite.

By accessing the site, Users undertake to comply with all the terms and conditions set out by this statement. Users who do not accept these terms and conditions should kindly refrain from using the site.

You are also reminded that access to the site, its pages and the services offered are solely for personal use, which consists in the opportunity of viewing products on display and relative information, and to purchase the items themselves.

COMMERCIAL POLICY

In order to make purchases on the sangiorgioshop.com site, Customer must:

  • Be at least 18 years of age
  • Be in possession of the requirements to legally access and stipulate binding contracts
  • Have a valid e-mail address

We therefore kindly ask Users who do not belong in that category to refrain from establishing business relationships with sangiorgioshop.com or from attempting to make purchases on the site directly or through others.

In light of the specifications, sangiorgioshop.com reserves the right not to process orders that do not comply with the conditions included in this commercial policy note.

STIPULATION OF THE CONTRACT

These General Terms and Conditions of Sale apply to relationships between SANGIORGIO srl and the Customer limited to the purchase of products through the site. With regards to anything not expressly regulated by these Terms and Conditions, please refer to the provisions of Legislative Decree 22 May 1999, no. 185 and to applicable Civil Code regulations.

By the Customer electronically sending the order confirmation, and it being received by SANGIORGIO srl, the contract is considered to be concluded. Sending the order confirmation also implies:

  • for the Customer: unconditional acceptance of and obligation to comply with the terms and conditions set out in this section “General Terms and Conditions of Sale”
  • for SANGIORGIO srl: The undertaking to provide products in the terms and conditions set out by this section, except for the cases in which Customers do not provide suitable solvency guarantees or do not fall within the category of End User

RETENTION OF TITLE

The goods delivered remain property of SANGIORGIO until full payment has been made.

INQUIRIES, COMPLAINTS

For any inquiries about your order or complaints, please contact our Customer Care Team:

support@sangiorgiomerate.it

LIABILITY

Your use of this website is at your sole risk. this website and all content are distributed and transmitted on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, warranties of merchantability or fitness for a particular purpose. We are not liable for any damages, harm, or injury that relates to, arises out of, or results from the use of, or access to, or the inability to use, any of the material on this website. We are not responsible or liable for any infections or contamination of your system, or delays, inaccuracies, errors, or omissions arising out of your use of this website or with respect to any content contained on this website. The entire risk as to the quality, accuracy, adequacy, completeness, correctness, and validity of any content rests with you.

To the fullest extent permissible pursuant to applicable law, the company and each of our respective officers, directors, employees and third-party providers to the website will not be liable for damages of any kind including, without limitation, compensatory, consequential, incidental, indirect, special or similar damages, that may result from the use of, or the inability to use, the materials contained on this website, whether the material is provided or otherwise supplied by the company or any third party. 

In no case shall SANGIORGIO srl, its directors, officers, employees be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use or inability to use the website or for any other claim related in any way to your use of the website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the company's liability shall be limited to the extent permitted by law. 

To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period.

INTELLECTUAL PROPERTY

The sangiorgiomerate.it site and all its content (documentation, photos and images, fonts, design, music, software, codes and format scripts) are the property of SANGIORGIO srl. All trademarks quoted on the site are the legal property of the companies who hold them.

The material contained in the site is protected by copyright. All reproductions, alterations, transmissions, publications or distributions to third parties, for commercial purposes, are strictly prohibited, unless previously agreed in writing by SANGIORGIO srl. 

SANGIORGIO Srl does not permit use of the content or trademarks in its site for purposes other than those expressly detailed above.

DISCLAIMER, ERRORS & INACCURANCIES 

SANGIORGIO srl is not responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Website.

Our goal is to provide complete, accurate, and up-to-date information on our Website. Unfortunately, it is not possible to ensure that any Website is completely free of human or technological errors. This Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior or subsequent notice.

SANGIORGIO srl declines all liabilities ascribable to any problems, damages or risks that users may encounter while using the site. SANGIORGIO srl, although it complies with international Internet standards, cannot guarantee full protection of its site from viruses or any damaging elements. 

SANGIORGIO srl declines all liabilities relative to any malfunctions connected with the deactivation of cookies in users’ browsers.

SANGIORGIO srl reserves the right to review, update and rectify the terms and conditions contained in this legal notice, every time it deems it appropriate, without notice.

APPLICABLE LAW AND COMPETENT COURT

For the aforementioned legal terms and conditions, the sangiorgiomerate.it site refers to Italian law and the regulations set out by the Italian Civil Code. For any issues, the competent court is the Court of Lecco.

“By accessing the sangiorgiomerate.it site, Users declare to accept that all issues linked with the use of the sangiorgioshop.com site are subject to the current laws of the Italian state. They also declare that they refer only to the competent court of the Court of Lecco for the aforementioned issues. SANGIORGIO srl does not in any way guarantee that materials and content of the site comply with the laws of other countries: accessing the site from countries where these same contents and their use are illegal is strictly prohibited. Users who choose to access the site from these countries are aware of the consequences and legal risks they face and shall be the sole persons responsible for breaching local laws.” 

Last modified September 23, 2021