Shipping policy

All orders are delivered by courier directly to your address or, where available, to the courier pick-up points you can select at check-out. Alternatively, you can collect your order free of charge at our shop in Merate with the Click & Collect option.

Standard deliveries take place from 9 a.m. to 5 p.m., Monday to Friday.

The courier may require the recipient's signature on delivery.

DELIVERY TIMES AND COSTS

At check-out you will see the various shipping options and their costs once you have added one or more products to your cart.

Delivery times and costs vary according to the destination and the service chosen.

Estimated delivery times from the shipping date are:

Italy:

Standard 4-6 business days (free)
Express: 1-3 business days
Click & Collect: free collection at our shop in Merate (Piazza Prinetti 20)

Europe EU:

Economy 6-10 business days
Standard 3-5 business days
Express 1-2 business days

USA and Canada:

Standard 6-8 business days
Express 2-5 business days

Japan:

Worldwide Express 3-6 business days

Non-EU Europe and rest of the world:

Standard 5-9 business days
Express 2-4 business days

SANGIORGIO is not responsible for delays caused by force majeure.

Shipping costs (where applicable) are borne by the customer and are charged at the time of purchase. Any additional customs duties are shown at check-out before the order is completed. Customs duties are not refunded in the event of a return.

SHIPMENT STATUS

You can follow the status of your shipment from your personal page or on the courier's website by entering your shipment number. The shipment is accompanied by a confirmation email containing all the details needed to track it.

RECEIPT OF GOODS

To ensure the security of the shipment, the courier may ask the recipient to sign on delivery. If, on delivery, the outside of the parcel shows any imperfection, the Customer must open the parcel in the presence of the carrier.

We recommend checking the goods on delivery and verifying that the quantity delivered matches the order and that the packaging is intact, undamaged and not otherwise altered. Any anomaly must be noted in writing on the courier's delivery note. Pursuant to Article 63 of the Italian Consumer Code, any damage to the products' packaging must be contested immediately by writing a reservation of inspection on the proof of delivery. It is understood that, once the delivery note has been signed without objection, no claim regarding the external characteristics of the goods delivered will be admissible. Any delivery problems must be reported promptly to our Customer Service and in any case within 14 calendar days of order confirmation.